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Shipping Policy

Effective Date: August 9, 2026

Thank you for shopping with THOM TREND.

We are committed to providing reliable worldwide shipping and a smooth delivery experience. Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are processed on business days only (Monday through Friday, excluding public holidays).

Our standard processing time is:

  • 1–3 business days for most in-stock items.
  • During holidays, promotions, or periods of high order volume, processing may require additional time.

Customers will receive an order confirmation email after the order is successfully placed and a shipping confirmation email with tracking information once the package has been dispatched.

2. Shipping Origin

THOM TREND is operated from the United States.

To provide a wider product selection and competitive pricing, orders are fulfilled through our trusted international fulfillment network and may be shipped directly from our overseas logistics partners.

Shipping origin does not affect product quality, customer service, or your rights under our Return & Refund Policy.

3. Shipping Destinations

We currently ship to most countries and regions worldwide.

If shipping is unavailable for your destination, you will be notified before your order is processed.

4. Estimated Delivery Times

Estimated delivery times are as follows:

Region Estimated Delivery
United States 7–15 Business Days
Canada 8–18 Business Days
United Kingdom 7–15 Business Days
Europe 7–18 Business Days
Australia & New Zealand 8–18 Business Days
Asia 5–12 Business Days
Other Countries 10–20 Business Days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on customs processing, carrier performance, weather conditions, holidays, or other factors beyond our control.

5. Shipping Charges

Shipping costs are calculated at checkout.

From time to time, THOM TREND may offer free shipping promotions on eligible orders.

Shipping fees are non-refundable once an order has been shipped, except when required by applicable law or due to our error.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–72 hours to become active after shipment.

Customers are responsible for monitoring tracking updates after shipment.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed charges.

These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated.

THOM TREND has no control over customs policies or import fees.

8. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Transportation disruptions
  • Public holidays
  • Government regulations
  • Natural disasters
  • Force majeure events

Such delays do not constitute grounds for automatic cancellation or compensation.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

THOM TREND is not responsible for delays, additional shipping costs, failed deliveries, or lost packages resulting from incorrect or incomplete addresses provided by the customer.

If an order has not yet been shipped, customers should contact us immediately to request an address update.

10. Lost Packages

If tracking indicates that a package has been lost in transit, we will work with the shipping carrier to investigate.

After the carrier confirms the loss, we may, at our discretion:

  • Reship the order, or
  • Issue a refund.

If tracking confirms successful delivery to the address provided by the customer, THOM TREND is not responsible for packages lost, stolen, or misplaced after delivery.

11. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order Number
  • Photos of the package
  • Photos of the product
  • Description of the damage

We will review the information and determine the appropriate resolution, which may include a replacement or refund.

12. Multiple Shipments

For operational efficiency, orders containing multiple items may be shipped separately.

Customers will receive tracking information for each shipment, where applicable.

13. Refused Deliveries

If a customer refuses delivery without prior authorization:

  • Original shipping charges are non-refundable.
  • Return shipping fees and any carrier charges may be deducted from the refund.

14. Shipping Responsibility

THOM TREND is responsible for:

  • Processing orders promptly.
  • Providing shipment tracking.
  • Coordinating with shipping partners.
  • Assisting customers with delivery-related inquiries.

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

THOM TREND will make reasonable efforts to assist customers in resolving shipping issues but cannot guarantee carrier performance.

15. Fraud Prevention

For security reasons, certain orders may require additional verification before shipment.

THOM TREND reserves the right to:

  • Delay shipment pending verification.
  • Request identity confirmation.
  • Cancel suspicious or fraudulent orders.

16. Contact Information

If you have questions regarding shipping or delivery, please contact us.

THOM TREND

Website:
https://www.missyouu.com/

Customer Support Email:
changhong261@outlook.com

Business Address:
1405 SW Goodman Ave
Port St. Lucie, FL 34953-1418
United States