Privacy policy
Privacy Policy
Effective Date: August 9, 2026
At THOM TREND ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from our website, we may collect the following categories of information.
Personal Information
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Payment Information (processed securely by third-party providers)
- Order History
Device Information
We automatically collect certain information about your device, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Language Preferences
- Time Zone
- Referring Website
- Pages Viewed
- Date and Time of Visit
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Verify payments
- Deliver products
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Detect fraud and unauthorized transactions
- Comply with legal obligations
- Personalize your shopping experience
- Respond to customer inquiries
We do not sell your personal information.
3. Payment Information
Payments made through our website are securely processed by trusted third-party payment providers, including:
- Stripe
- PayPal
- Shopify Payments (where applicable)
THOM TREND does not store your complete credit card information.
Payment providers process payment information in accordance with their own privacy policies and security standards, including PCI DSS compliance.
4. Order Fulfillment
THOM TREND operates from the United States.
Orders may be fulfilled through our trusted international fulfillment partners and shipped directly from overseas logistics facilities.
Personal information necessary for shipping may be shared with logistics providers solely for order fulfillment purposes.
5. Information Sharing
We only share information when necessary.
This may include:
Shipping Companies
To deliver your order.
Payment Providers
To process secure payments.
Technology Providers
Such as Shopify and website hosting providers.
Analytics Providers
Such as Google Analytics to understand website usage.
Legal Authorities
When required by law or to protect our legal rights.
We never sell customer personal information.
6. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Analyze visitor behavior
- Deliver personalized advertising
You may disable cookies through your browser settings.
Some website features may not function properly if cookies are disabled.
7. Marketing Communications
If you subscribe to our newsletter or promotional emails, we may send you:
- Product updates
- Special offers
- Promotions
- New arrivals
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.
8. Data Retention
We retain your information only for as long as necessary to:
- Complete your transactions
- Provide customer service
- Comply with tax and legal requirements
- Resolve disputes
- Prevent fraud
When information is no longer required, it is securely deleted or anonymized.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
Security measures include:
- SSL Encryption
- Secure Payment Processing
- Restricted Employee Access
- Fraud Monitoring
- Secure Servers
Although we strive to protect your information, no internet transmission is completely secure.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent
- Restrict processing
- Object to certain processing activities
- Request a copy of your personal data
To exercise these rights, contact:
11. California Privacy Rights (CCPA)
If you are a California resident, you may have the following rights:
- Know what personal information we collect
- Request deletion of personal information
- Request correction of inaccurate information
- Request access to collected information
THOM TREND does not sell personal information.
12. European Privacy Rights (GDPR)
If you reside within the European Economic Area (EEA), you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
Requests may be submitted by email.
13. Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, it will be deleted promptly.
14. Fraud Prevention
To protect our customers and business, we may collect and process information necessary to:
- Detect fraudulent transactions
- Verify customer identity
- Prevent payment fraud
- Investigate suspicious activity
- Comply with payment provider requirements
Orders suspected of fraud may be delayed, cancelled, or require additional verification.
15. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes become effective immediately upon posting on this page.
The "Effective Date" above will indicate the latest revision.
17. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
THOM TREND
Website
Customer Support Email
Business Address
1405 SW Goodman Ave
Port St. Lucie, FL 34953-1418
United States