Refund policy
Return & Refund Policy
Effective Date: August 9, 2026
Welcome to THOM TREND ("we," "our," or "us"). We appreciate your trust in shopping with us. Please read our Return & Refund Policy carefully before placing an order.
By purchasing from https://www.missyouu.com/, you agree to the terms outlined below.
1. Return Eligibility
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include all original packaging, tags, accessories, and documentation
- Show no signs of damage caused by improper use
Returns that do not meet these requirements may be refused.
2. Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
- Products damaged by misuse or improper care
- Items returned without prior authorization
3. Return Authorization
Before returning any product, customers must contact our Customer Support for return authorization.
Please email:
Include:
- Order Number
- Customer Name
- Reason for Return
- Photos (if applicable)
Unauthorized returns may be rejected.
4. Order Cancellation
Orders may be cancelled before they enter processing or shipment.
Once an order has been processed or shipped, it cannot be cancelled.
If cancellation is approved before shipment, a full refund will be issued.
5. Shipping Origin
THOM TREND is a United States operated online store.
To provide competitive pricing and a wider product selection, orders are fulfilled through our trusted international fulfillment network and may be shipped directly from our overseas logistics partners.
Shipping origin does not affect product quality or customer rights under this Return & Refund Policy.
6. Return Shipping
Unless the return is due to:
- Wrong item received
- Manufacturing defect
- Product damaged during transportation
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
THOM TREND is not responsible for returns lost during transit.
7. Damaged, Incorrect or Defective Products
If you receive:
- Incorrect item
- Damaged package
- Manufacturing defect
Please contact us within 7 days after delivery.
Provide:
- Order Number
- Clear photos
- Description of the issue
After verification, we may provide:
- Replacement
- Partial refund
- Full refund
depending on the situation.
8. Lost Packages
If tracking confirms the package has been lost by the carrier, we will work with the shipping provider to investigate.
After confirmation, we may:
- Reship the order, or
- Issue a refund.
If tracking shows the package was successfully delivered to the shipping address provided by the customer, THOM TREND is not responsible for theft, loss after delivery, or incorrect addresses provided by the customer.
9. Refund Processing
After your returned item is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to your original payment method.
Processing times typically are:
- Stripe payments: 3–10 business days
- PayPal payments: 3–7 business days
- Credit/Debit Cards: Depending on your bank
Shipping charges are generally non-refundable unless the return is due to our error.
10. Exchanges
We currently offer exchanges for:
- Wrong size
- Wrong color
- Incorrect item
- Manufacturing defects
Subject to inventory availability.
If the requested item is unavailable, a refund may be offered instead.
11. Refused Deliveries
If a customer refuses delivery without contacting us first:
- Original shipping charges are non-refundable.
- Return shipping fees charged by the carrier may be deducted from the refund.
12. Chargebacks and Payment Disputes
We encourage customers to contact us before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through our customer support team.
If a chargeback is initiated while a replacement, refund, or return request is actively being processed, it may delay resolution until the payment provider completes its investigation.
13. Fraud Prevention
To protect both customers and our business, we reserve the right to:
- Request identity verification
- Request payment verification
- Cancel suspicious or fraudulent orders
- Refuse refunds involving fraudulent activity
Orders determined to involve fraud, abuse, or unauthorized payment methods are not eligible for refunds.
14. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Monitoring shipment tracking
- Inspecting products promptly after delivery
- Contacting us within the required reporting period if any issue exists
15. Our Responsibilities
THOM TREND is responsible for:
- Delivering products that substantially match their online descriptions
- Processing approved refunds in a timely manner
- Providing reasonable customer support
- Assisting customers with legitimate warranty and return requests
16. Platform Responsibility
THOM TREND is an independent online retailer.
Payments are securely processed by trusted third-party payment providers, including Stripe and PayPal.
Shopify provides the e-commerce platform that powers our online store but is not responsible for:
- Product quality
- Shipping performance
- Customer service
- Returns or refunds
- Warranty obligations
Any product-related inquiries should be directed to THOM TREND Customer Support.
17. Contact Us
If you have any questions regarding this policy, please contact us:
THOM TREND
Website:
Email:
Business Address:
1405 SW Goodman Ave
Port St. Lucie, FL 34953-1418
United States